President – Astra Wilson-Kirksey
Astra W. Kirksey is a Program Administrator with the State of North Carolina Child Support Services Program. Astra is responsible for the System and User Support team at the Central Office. She oversees functionality updates, enhancement and maintenance projects for the Automated Collection and Tracking System (ACTS), the North Carolina Child Support statewide system. She ensures the security and access to systems used by child support services is provided to individuals that have a “need to know” and not “I want to know” request.
Astra has over 25 years of experience in the field of child support either working directly with the program or contractually.
1st Vice President - Veronica Pinion
Veronica Pinion is a proud wife to a retired Marine, proud mom to 5 crazy kids and 3 English bulldogs. Her kids ages range from 20 years old down to 12 years old. She like the rest of us are learning teach our children through a pandemic. When not working, attending a marching band competition, child’s sport event, she is enjoying her flowers and gardening. Veronica has been in child support for just a little over 14 years and has always been with Onslow County Child Support. She started out as the court liaison, a position that had been vacant for some time. She worked to get the position back on track and put procedures in place to track order locations. Once a case manager positioned became available, she stretched her knowledge and moved into establishment intake, where she spend about 2 years. Once an initiating interstate position opened, she moved into working out puzzles and striving to get assistance for the intergovernmental orders. She was able to spend almost 2 years in the intergovernmental position when the establishment judicial worker was being transferred due to the military. Veronica moved to the establishment judicial position where she remained for her next 4 years. For the next couple years, she worked in the enforcement and responding intergovernmental cases until she was able to achieve a supervisor position. As we all know in child support, just when we are settled more changes come. People move and get promoted and new positions become available. Veronica was appointed the project manager position in November 2019 for Onslow Child Support. Since being in child support Veronica has held various positions, with varying job duties. She is always seeking out opportunities to assist with training new hires and to help the child support program. Veronica sat on the child support board from 2012 through 2014. She has been a part of the scholarship committees, assisted with moderating, handing out presenter gifts for conference, was brave enough once to be a presenter and currently assists on the newsletter committee. Since Veronica has become project manager, she has participated with ERICSA for their IJ Fair virtual training as well as moderated the chat room for questions during the IJ Fair. Veronica is very much looking forward to being a part of the board as we move North Carolina into the way of pandemic conferences.
2nd Vice President - Beverly Wright
Beverly is a child support professional with more than 25 years’ experience in the field. Beverly began her child support career in 1992 in Cabarrus County as an Enforcement Agent. After serving in that role for four years, she started her private sector child support career working as a contractor on the ACTS Project. As part of the ACTS Project, Beverly developed training curricula and provided onsite ACTS training to numerous counties across the state. After ACTS, she continued her private sector career working on child support projects in Michigan, Idaho and Maryland. In Maryland, she served as President of the Maryland Joint Child Support Council for four years.
Beverly has 13 plus years managing and overseeing child support operations with the last six years focused on SDU operations. In her current role as SMI’s Assistant Vice President, Child Support Services Division, she provides leadership and direction for SMI’s SDU operations in Connecticut, the District of Columbia, Georgia, Massachusetts, Maryland, North Carolina, Rhode Island, and West Virginia.
Beverly grew up High Point, N.C. and earned her B.S. degree from UNC – Chapel Hill, where she is a lifetime member of the General Alumni Association. Beverly’s favorite hobbies are shopping and watching HGTV.
Immediate Past President – Sonya Scott
Sonya Scott serves is a Program Administrator with the Pitt County Department of Social Services. Sonya began her career with Durham County Department of Social Services as an Administrative Assistant in November 1995 after graduating from the University of North Carolina at Chapel Hill. She then worked with Wilson County Department of Social Services for 2 years. She began working with Pitt County Department of Social Services in November 1998. She has 22 years of service with the Child Support Program and a total of 26 years with Social Services. She has worked in all child support program levels as well as an Income Maintenance caseworker. During her 22 tenure in the Child Support Program, she has always been a member of the North Carolina Child Support Council. She and her husband, John, have been happily married for 10 years and has one daughter, Zaria. Sonya enjoys shopping and spending time with her family.
Secretary - Carrie Leonard
Carrie Leonard’s child support career began as an intern, the summer of 2001, while attending Catawba College. She began full-time employment with the Child Support Program January 2003. She has experience working as a case manager in the areas of establishment, enforcement, and interstate caseloads and is currently the Lead Agent/Trainer on staff for Rowan County. In 2013, Carrie received the NC Regional Employee of the Year Award. She has served as a member of the North Carolina Child Support Council Board of Directors since 2019 and is currently serving on the Executive Board as Secretary.
Treasurer - Renee Davis-Jones
Renee Davis-Jones is a graduate of North Carolina Central University. She began her career with SMI (Systems and Methods Inc) researching unidentified payments in 1999. Later that year she began working with Wake County Human Services as a case manager. She is currently employed with the Pitt County Child Support program, where she has worked as the Enforcement Supervisor since February 2002. She actively served on the J2E Collections committee for two years. Renee became member of the North Carolina Child Support Council in 1999 and has worked diligently on various committees since 2002. She was elected to the Board of Directors for the NCCSC in 2009. She served two consecutive terms. While serving, she was chairperson of the following committees at various times: Scholarship, Door Prize, General Fund/Raffle, and Entertainment. She also served on the Executive Board as Treasurer of the Council from 2012-2015. Once rotating off the board Renee continued to serve on the Scholarship, Raffle, and Door Prize committee. She was an active participate of the Fatherhood Committee in Pitt County until the available funds were exhausted. Renee was reelected to the Board in 2017 and currently serves on the Executive Board as Secretary. She is also chairperson of Charity Functions/Raffle and the Sponsorship Committees. Renee has been married to Riddick for 20 years and is the mother of four children. She loves spending time with her family and proud to be called “Nana” by her four grandkids, Gabriel, Maddison, TyAngel and Calvin.
Ex Officio - Carla West
As the Senior Director for Economic Security for the North Carolina Department of Health and Human Services, Division of Social Services, Carla West is charged with integrating and improving access to person-centered services towards self-sufficiency and improved well-being of individuals and families in North Carolina. Carla oversees the Economic Services Programs, including Temporary Assistance for Needy Families (TANF), Food and Nutrition Services (FNS), Refugee Assistance, and Energy Programs. Carla also serves as the IV-D Director for the North Carolina Child Support Program providing leadership in directing, planning, and evaluating multiple programs within a complex, integrated service delivery system. With more than 25 years of experience, Carla has worked in virtually all levels of operations, from line staff, supervision, training and quality control, to project management. She is a firm believer in trying things without fear of failure and strives to live a life of purpose.
Carla is a past president of the Eastern Regional Interstate Child Support Association (ERICSA) and currently serves on ERICSA’s Honorary Board. She also serves on the board for the National Child Support Enforcement Association (NCSEA), the Board for the North Carolina Council on Developmental Disabilities, the co-chair for NCSEA’s Child Support CommuniQue (CSQ) publication, the co-chair of the Systems and Data Analytics Workgroup for the National Council of Child Support Directors (NCCSD), and as an ex-officio board member of the North Carolina Child Support Council. Carla has an M.B.A. and a B.S. in Business Management from Bellevue University.
Rosanne Wiley-Hayes
Rosanne Wiley-Hayes is currently the Deputy Director of Child Support for Guilford County and is serving as the Interim Director. She started her career in Child Support with Forsyth County in April of 2012. She began as an office specialist and then became an establishment agent. She was later promoted to the office specialist supervisor and was then promoted to the supervisor for a specialized unit comprised of Intergovernmental, foster care and lead agent/training staff. She worked with Forsyth County’s Child Support for six years. In October of 2018, she began working with Guilford County’s Child Support office as the Establishment/Intergovernmental unit supervisor. She was later promoted to the program manager of the High Point office in Guildford County. Rosanne has been a member of the Child Support Council sporadically throughout her tenure with Child Support and served one year on the Curriculum committee. Rosanne’s prior work experience includes 12 years of Banking Call Center Customer Sales and Service representative and supervision.
Rosanne is married and has three daughters ages 13, 7 and 2. She resides with her family in the city of Winston-Salem, NC. Rosanne loves to read and sing whenever she can. Rosanne is also the founder of Courage2Heal, where she pours into the lives of others to identify, overcome and heal from past hurts. Rosanne has a passion for motivating and developing others within and outside of the workplace.
Jennifer Crudo Allen
Jennifer began her career at Richmond County Child Support in 1993 as an Office Assistant. She transitioned to County Government in 2010. Jennifer has spent her 28-year child support career in Richmond County. She has worked in all child support program areas and is currently the Supervisor. During her career she has been a member of the NC Child Support Council, Richmond County Leadership and Management, NC Envisioning Committee, and she participants in community outreach programs. Jennifer is happily married to Damond, they adore their six beautiful grandchildren ages 14 to 1 month. Jennifer is a member of the Autism Society with Autism Awareness being her passion as her family navigates the autism world with their sweet granddaughter, Sadie. When not spending time with her beautiful family, Jennifer loves traveling with her husband.
Renea Stewart
Renea Stewart has worked in the North Carolina Child Support Program for over 27 years, which includes time in Wake County, Johnston County and the CSE State office. She has worked in several areas of child support program, from administrative support, Case Manager, Trainer, Supervisor and currently she is the Information Technology Specialist for Wake County Child Support. She believes in doing the work and strives to work hand in hand everyday with staff at Wake CSE to get things done. She has felt this way since her first interaction with the child support program back in 1985, as she was a client for over 17 years.
Renea graduated from Wake Tech with an AAS in Business Computer Program, Meredith College with a BS in Computer Information System, and Johnston Community College with both an AAS in Paralegal Technology and AAS in Business Administration.
Renea is a mother of two boys Terrence, who died in 2004 and Kendall who is currently 28 years old. Renea is also the proud grandmother of her 2 year old granddaughter, Addison.
As a legacy to her sons, both Terrence and Kendall, Renea wants to have an impact on the children of North Carolina as the child support program played an important part in her sons’ lives. Every child deserves to receive the financial support they need to survive in this world. Her hope is that she can play some part in doing just that.
Jennifer Tubbs
Jennifer has been employed with Forsyth County DSS since 2002 and has over nineteen years combined experience in Economic Services and Child Support. She has played several different roles in the agency including: income maintenance caseworker, child support agent, senior child support agent/trainer, child support supervisor, and economic services supervisor. She transitioned back to Child Support in February of 2016, and she is thoroughly enjoying this chapter in her career as Division Director. Jennifer graduated from UNC – Chapel Hill with a B.A. in Psychology. She currently serves on the Forsyth County Re-entry Council, and she heads her county’s Incarcerated NCP Project. Jennifer enjoys bird-watching and spending time with her husband, Nick, and their two children, Carson Nicholas (2012) and Carter Elizabeth (2014).
Whitley Smith
Whitley obtained her Associates Degree in Business Administration from Southwestern Community College in 2008. She is currently attending Western Carolina University to obtain her bachelor’s degree in Business Administration and Law.
Whitley began her career in Human Services in 2009 where she worked for the Department of Social Services as a Child Support Agent. During that time, she assisted in transitioning their Child Support program from being a state ran program to being a county ran program.
In 2012 Whitley came on board with 1 Family Services in Indian Country, LLC and that is where she continues to expand her career. Since working for 1 Family Services in Indian Country, LLC she has been a part of the team that tested and implemented the new Tribal Child Support software programs, wrote and implemented policies and procedures to develop a Tribal Payment Center, and wrote and implemented policies and procedures to develop a Tribal Representative Payee Program. Whitley currently holds the title of Assistant Director and oversees the Tribal Payment Center, Tribal Representative Payee Program, and DNA Enrollment Department.
With 1 Family Services in Indian Country, LLC, Whitley also implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions; improving performance. She identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorized and labeling. She recommends actions by analyzing and interpreting data and making comparative analyses, studying proposed changes in methods and materials. Whitley’s career has been dedicated to ensuring that the public receives the best services possible while federal guidelines and regulations are being followed. Whitley enjoys spending time with her husband and their amazing 7-year-old daughter. As a family they like to do anything outdoors, from kayaking to mountain biking.
Paula Finchum
Paula Finchum has worked in Child Support in Moore County for 28 years and currently holds the position of Lead Establishment Agent. Paula started in the customer service unit and throughout her 28 years she has also worked initiate, locate, enforcement and interstate establishment caseloads. She is a valued resource to the Moore County Community and beyond. Paula has served on the NCCSC Board of Directors since 2018 and has enjoyed getting to know other members of the child support community.
Paula is a certified Paralegal. She and her husband Neal have been married for 26 years. They share a 20-year-old son, Logan who is currently attending East Carolina University pursuing a Bachelor of Science Degree in Nursing. She keeps her co-workers happy with her delicious baking skills — especially her peanut butter chocolate cake.
Tammy Pearson
Tammy Pearson has worked in the North Carolina Child Support Program 22 years. Tammy has worked in virtually all levels of child support; from doing customer service to Supervising Establishment and Enforcement.
Tammy has been working for Young Williams for 11 years. She is the current North Carolina Manager overseeing 15 counties.
Tammy serves on numerous boards and committees in North Carolina. Tammy currently serves as a member of the North Carolina Child Support Council board of directors and was the 2014 President for the Board of Directors. In 2016 Tammy received NC Child Support Services Employee of the year award.
Tammy received her MBA and BA in Business with a concentration in Management from the University of Phoenix and received her Associates Degree in Applied Science Business Administration from Asheville-Buncombe Technical College. In 2016 Tammy received her HR certification from e-Cornell online training.
Tammy has been married for 33 years to a veteran of the United States Army Reserves. She is the proud mother of twin sons, 32 years of age and both are teachers. Tammy is very proud to now be called Mimi to her two beautiful granddaughters, Georgia-Mae Louise and Summer Leigh.
Tammy is committed to improving the lives of children everywhere.
James McQueen
James McQueen earned a Bachelor of Science from Campbell University in 1994. After school and on his path to finding home in Child Support, he made employment stops at Laboratory Corporation of America Holdings (Roche Biomedical at the time), Richmond County Schools, and WestPoint Stevens-Wagram, NC. James finally found a place to call home at Scotland County DSS as a Child Support Enforcement Agent in 2001. From 2001 to 2016, he served many roles in Scotland County including Agent II, Lead Agent, Supervisor, and Program Administrator. In 2016, he ventured to work with NC Child Support as the Assistant Chief of Fiscal Operations, and in 2018 accepted the role of Child Support Director in Cumberland County. James enjoys playing Candy Crush, home renovation projects, and vacation time with family. In 1995, he married his high school sweetheart, and they have one son. James is a laid-back guy who lives by the motto that no matter what happens “it’ll get better.”
Andra Robinson
Andra Robinson has served nearly 20 years with North Carolina Child Support.
During this time, she has gained experience in Establishment, Enforcement, and Intergovernmental Child Support. She is currently employed with the Cabarrus County Child Support Enforcement Agency as an Intergovernmental Child Support Agent. She also serves on the Cabarrus County Diversity, Equity, and Inclusion Committee, as well as the Wellness Committee. She is a native North Carolinian and earned her BA degree in Management at the University of North Carolina Chapel Hill.
Teresa Clifton
Teresa Clifton is the Customer Service Manager at the labcorp DNA Identification Testing Division in Burlington NC where she leads the DNA Customer Service and Account Management teams responsible for servicing government, state, and county agencies as well as private client DNA relationship testing needs. Teresa’s thirty plus years at labcorp has been working in the DNA division where she continues to demonstrate proven leadership, organizational and customer relations skills, and lead process improvement efforts.
Teresa joined NCCSC as a board member in early 2021 and states “ Joining the North Carolina Child Support Council Board during a pandemic time has been unique, thought-provoking, and affords me the opportunity to continue my journey and labcorp mission of Improving health and Improving lives. I came to the board earlier this year in February 2021 to fill a recently vacated seat where board members were already established for the term. Attending meetings remotely, the absence of in-person interaction with fellow board members, while volunteering to serve on a committee to plan our first virtual conference has definitely stretched my limits! I look forward to rising and meeting my board member responsibilities! My belief is ‘Act as if what you do makes a difference. It does’. Thanks for the opportunity!”
Teresa enjoys traveling and spending time with family, she has a daughter, a son, three grandkids whom she adores, and a host of other relatives and friends.
Corey Stewart
I began my career with Mecklenburg County Child Support in January 2013 as an Administrative Support Assistant and currently a Quality and Training Specialist. In this role, I oversee new hire onboarding, assist with new hire training, and develop training content to contribute to the professional development of staff members. I am a creative, resourceful, and out-of-the-box thinker and passionate about exploring ways to address the needs of individuals and families to increase their economic independence and positively affect their quality of life. I am also involved with the community support efforts of the Mecklenburg County Child Support Services Empowering Fathers Program and the Community Outreach Committee. I am a Southern New Hampshire University graduate with a bachelor’s degree in business administration, a 2017 NCSEA-U (National Child Support Enforcement Association-University) graduate, and recently completed the State of North Carolina Qualified Training Professional Program. I am excited to have been chosen to serve as a Board Member for the North Carolina Child Support Council and look forward to helping advance the mission of the Council during my term.Teresa joined NCCSC as a board member in early 2021 and states “ Joining the North Carolina Child Support Council Board during a pandemic time has been unique, thought-provoking, and affords me the opportunity to continue my journey and labcorp mission of Improving health and Improving lives. I came to the board earlier this year in February 2021 to fill a recently vacated seat where board members were already established for the term. Attending meetings remotely, the absence of in-person interaction with fellow board members, while volunteering to serve on a committee to plan our first virtual conference has definitely stretched my limits! I look forward to rising and meeting my board member responsibilities! My belief is ‘Act as if what you do makes a difference. It does’. Thanks for the opportunity!”
Monika White
Monika White is a North Carolina Central University Cum Laude graduate with a Bachelor of Science in Criminal Justice. She is extremely skilled in interviewing, investigating and confidentiality.
Monika White is currently a Mecklenburg County Child Support Case Coordinator. She began her career with Mecklenburg County Child Support in October 2019. Monika is well-versed in every aspect of child support to include establishment, enforcement and modifications. Monika is also very experienced in skillfully seeking the best interest of the children, as she previously volunteered as a Mecklenburg County Guardian ad Litem and she has been a mother herself for approximately 18 years.
Monika has served as a member of the North Carolina Child Support Council for two years. She was recently approved to the board in February 2022, and she is actively working within the Membership and Registration Committee.
Monika is married with children and a dog, and she truly loves her family. The youngest three children are all serving in the United States Military Armed Forces (U.S. Air Force, U.S. Army and U.S. Marines.)
Monika has worked since she was 15 years old and she a strong work ethic. She loves to watch Criminal Minds, Chicago PD, and other law shows during her down time. She also loves to spend time with family and close friends.
Monika currently volunteers as a reading tutor with Reading Partners and also as a Financial Secretary with her church. Monika is also a Notary Public in both Mecklenburg and York counties. She has volunteered in various capacities (e.g. Mecklenburg County Board of Elections, Mecklenburg County Schools, Summit House, Girl Scout Hornets’ Nest Council, Attorney Charles Morgan, Samaritan’s Feet, Second Harvest.)
Tanya Glenn
Tanya Glenn began her career with DSS in 1999. She has served in positions in Food Assistance, Family & Children’s Medicaid, Adult Medicaid, Special Assistance, Child Protective Services, Foster Care Licensing, and Child Support. Her Child Support career began in 2003 in Rutherford County after graduating from the University of North Carolina at Charlotte. During her tenure in Rutherford County, she was named as the 2007 Western Area Employee of the Year. She later served in Cleveland County as Supervisor and Program Manager prior to beginning a position at the State Office in 2017 on the Policy & Training team. Her current position is the County Support Supervisor for the state office.
Tanya enjoys spending time with her husband, three children, family and friends. She volunteers with the local mental health agency in her hometown of Shelby, NC. Tanya has a passion for helping other people reach their fullest potential.
Diana Weaver
Diana Weaver began working at Pitt County Social Services in 1996 as an Income Maintenance Worker. She started her career in Child Support in 2006 as an Establishment Agent and has recently been promoted to Supervisor of the Establishment Unit. During her years with Social Services, she was a
member of the North Carolina Social Services Association where she was on the state board for several years and held positions of President, Vice President, Secretary, and Treasurer with the Pitt County Chapter. She served on the Entertainment Committee with the NC Child Support Council for several
years in the past. Diana is a hard worker and always willing to do whatever is needed of her. As an Establishment Agent she aided the Supervisor helping with training, implementing policy, creating forms and orders, covering vacancies and learn other aspects of child support, such as review & adjustment, intake, and interstate.
Diana has an associate degree in Social Work and a BA in Sociology/Psychology. She has always had the desire to help families in need, especially to help children with their childhood needs in an effort to
make life better for them. Diana is married to her husband Donnie who worked as a school teacher for 32 years. They have been
married 24 years and have 3 children.
Linda Flick
Linda Flick began in Child Support in March of 1998 in Davidson County. She started with intake and moved quickly to Establishment, and then to Enforcement. She worked with the Davidson County Child Support office for 1 year before transferring to Guilford County in 1999. She has worked as an Enforcement and an Establishment Agent
Linda has been working in the Guilford County Child Support / High Point office, as an enforcement agent, for 23 years. Linda has previously served 7 years on the NC Child Support Board of Directors where she was Vice President in 2016 and President in 2017. She has also served on many committees over the past 15+ years as a Council Member.
Linda has 1 daughter and 2 granddaughters, and currently lives in Davidson County. She earned an Associate Degree in Business Administration from Guilford Technical Community College, and a Bachelor of Science in Business Administration from High Point University.
Not pictured:
Sherri Sellars
Past Presidents
1st 1982-1983 James Leo Carr | 2nd 1983-1984 Timothy S. Kincaid | 3rd 1984-1985 Cliff Duke |
4th 1985-1986 William S. Lockamy | 5th 1986-1987 J. Ray Elinburg | 6th 1987-1988 Representative Anne C. Barnes |
7th 1988-1989 Janet Sparks | 8th 1989-1990 Daniel Becker | 9th 1990-1991 Michael L. Adams |
10th 1991-1992 Hobert L. Freeman | 11th 1992-1993 John Taylor | 12th 1993-1994 Jim Henderson |
13th 1994-1995 Dan Pickett | 14th 1995-1996 Elizabeth Harris | 15th 1996-1997 Barry Miller |
16th 1997-1998 John Jablonski | 17th 1998-1999 J. Randall McWaters | 18th 1999-2000 Cindy Wilson |
19th 2000-2001 Kathryn S. Foley | 20th 2001-2002 Paula Blount | 21st 2002-2003 Lillian Overton |
22nd 2003-2004 Steve Garrison | 23rd 2004-2005 Judge Kristin Ruth | 24th 2005-2006 Angela Talley |
25th 2006 – 2007 Tony C. Dalton | 26th 2007-2008 Alice B. McCoy | 27th Angela Craig (No Conference Held) |
27th 2009-2010 Angela Craig | 28th 2010-2011 Melinda Cope | 29th 2011-2012 Pat Stone-Smith |
30th 2012-2013 Susan Dillon | 31st 2013-2014 Tammy Pearson | 32nd 2014-2015 Cynthia Crudup |
33rd 2015-2016 Alyssa Harrell | 34th 2016-2017 Linda Flick | 35th 2017-2018 Marcus Howard |
36th 2018-2019 Pam Jenkins | 37th Alden Miller (No Conference Held) | 37th 2019-2021 Alden Miller |
38th 2021-2022 Sonya Scott | 39th 2022-2023 Astra Wilson Kirksey |