President – Sonya Scott
Sonya Scott serves is a Program Administrator with the Pitt County Department of Social Services. Sonya began her career with Durham County Department of Social Services as an Administrative Assistant in November 1995 after graduating from the University of North Carolina at Chapel Hill. She then worked with Wilson County Department of Social Services for 2 years. She began working with Pitt County Department of Social Services in November 1998. She has 22 years of service with the Child Support Program and a total of 26 years with Social Services. She has worked in all child support program levels as well as an Income Maintenance caseworker. During her 22 tenure in the Child Support Program, she has always been a member of the North Carolina Child Support Council. She and her husband, John, have been happily married for 10 years and has one daughter, Zaria. Sonya enjoys shopping and spending time with her family.
1st Vice President – Astra Wilson-Kirksey
Astra W. Kirksey is a Program Administrator with the State of North Carolina Child Support Services Program. Astra is responsible for the System and User Support team at the Central Office. She oversees functionality updates, enhancement and maintenance projects for the Automated Collection and Tracking System (ACTS), the North Carolina Child Support statewide system. She ensures the security and access to systems used by child support services is provided to individuals that have a “need to know” and not “I want to know” request.
Astra has over 25 years of experience in the field of child support either working directly with the program or contractually.
2nd Vice President - Veronica Pinion
Veronica Pinion is a proud wife to a retired Marine, proud mom to 5 crazy kids and 3 English bulldogs. Her kids ages range from 20 years old down to 12 years old. She like the rest of us are learning teach our children through a pandemic. When not working, attending a marching band competition, child’s sport event, she is enjoying her flowers and gardening. Veronica has been in child support for just a little over 14 years and has always been with Onslow County Child Support. She started out as the court liaison, a position that had been vacant for some time. She worked to get the position back on track and put procedures in place to track order locations. Once a case manager positioned became available, she stretched her knowledge and moved into establishment intake, where she spend about 2 years. Once an initiating interstate position opened, she moved into working out puzzles and striving to get assistance for the intergovernmental orders. She was able to spend almost 2 years in the intergovernmental position when the establishment judicial worker was being transferred due to the military. Veronica moved to the establishment judicial position where she remained for her next 4 years. For the next couple years, she worked in the enforcement and responding intergovernmental cases until she was able to achieve a supervisor position. As we all know in child support, just when we are settled more changes come. People move and get promoted and new positions become available. Veronica was appointed the project manager position in November 2019 for Onslow Child Support. Since being in child support Veronica has held various positions, with varying job duties. She is always seeking out opportunities to assist with training new hires and to help the child support program. Veronica sat on the child support board from 2012 through 2014. She has been a part of the scholarship committees, assisted with moderating, handing out presenter gifts for conference, was brave enough once to be a presenter and currently assists on the newsletter committee. Since Veronica has become project manager, she has participated with ERICSA for their IJ Fair virtual training as well as moderated the chat room for questions during the IJ Fair. Veronica is very much looking forward to being a part of the board as we move North Carolina into the way of pandemic conferences.
Secretary - CARRIE LEONARD
Carrie Leonard’s child support career began as an intern, the summer of 2001, while attending Catawba College. She began full-time employment with the Child Support Program January 2003. She has experience working as a case manager in the areas of establishment, enforcement, and interstate caseloads and is currently the Lead Agent/Trainer on staff for Rowan County. In 2013, Carrie received the NC Regional Employee of the Year Award. She has served as a member of the North Carolina Child Support Council Board of Directors since 2019 and is currently serving on the Executive Board as Secretary.
Treasurer - Renee Davis-Jones
Renee Davis-Jones is a graduate of North Carolina Central University. She began her career with SMI (Systems and Methods Inc) researching unidentified payments in 1999. Later that year she began working with Wake County Human Services as a case manager. She is currently employed with the Pitt County Child Support program, where she has worked as the Enforcement Supervisor since February 2002. She actively served on the J2E Collections committee for two years. Renee became member of the North Carolina Child Support Council in 1999 and has worked diligently on various committees since 2002. She was elected to the Board of Directors for the NCCSC in 2009. She served two consecutive terms. While serving, she was chairperson of the following committees at various times: Scholarship, Door Prize, General Fund/Raffle, and Entertainment. She also served on the Executive Board as Treasurer of the Council from 2012-2015. Once rotating off the board Renee continued to serve on the Scholarship, Raffle, and Door Prize committee. She was an active participate of the Fatherhood Committee in Pitt County until the available funds were exhausted. Renee was reelected to the Board in 2017 and currently serves on the Executive Board as Secretary. She is also chairperson of Charity Functions/Raffle and the Sponsorship Committees. Renee has been married to Riddick for 20 years and is the mother of four children. She loves spending time with her family and proud to be called “Nana” by her four grandkids, Gabriel, Maddison, TyAngel and Calvin.
Immediate Past President - Alden P. Miller
Alden has worked in the North Carolina Child Support Program for over 27 years. Most recently as the Program Manager for the NC Consortium, consisting of four full-service offices serving Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Pasquotank and Perquimans Counties. He has worked in all program service areas from customer service to Program Manager. He is a “hands on” person and is always willing to assist anyone in any of his offices or any other. He is dedicated to delivering the best possible Child Support Services. He has participated in numerous North Carolina Child Support Council Workshops, Meetings and Trainings. In 2015 he was elected to the NC Child Support Council Board of Directors. In addition to normal Board duties, he served as chairperson of the Equipment and Curriculum committees. In 2019 he was elected President and continues serving in that position.
Alden is from Elizabeth City NC. A 1990 NC State University graduate with a BS in Political Science. He and his wife Karen have been happily married for over 23 years and have one son, Kyle. His hobbies are cooking, gardening, building/restoring things and almost any outdoor activity (emphasis on “cooking”).
Ex Officio - Carla West
Jennifer Crudo Allen
Renea Stewart has worked in the North Carolina Child Support Program for over 27 years, which includes time in Wake County, Johnston County and the CSE State office. She has worked in several areas of child support program, from administrative support, Case Manager, Trainer, Supervisor and currently she is the Information Technology Specialist for Wake County Child Support. She believes in doing the work and strives to work hand in hand everyday with staff at Wake CSE to get things done. She has felt this way since her first interaction with the child support program back in 1985, as she was a client for over 17 years.
Renea graduated from Wake Tech with an AAS in Business Computer Program, Meredith College with a BS in Computer Information System, and Johnston Community College with both an AAS in Paralegal Technology and AAS in Business Administration.
Renea is a mother of two boys Terrence, who died in 2004 and Kendall who is currently 28 years old. Renea is also the proud grandmother of her 2 year old granddaughter, Addison.
As a legacy to her sons, both Terrence and Kendall, Renea wants to have an impact on the children of North Carolina as the child support program played an important part in her sons’ lives. Every child deserves to receive the financial support they need to survive in this world. Her hope is that she can play some part in doing just that.
Crystal started her career in Child Support in July of 2000. She has served in many areas of the Child Support realm , and in 2016 was promoted to the Program Manager. Prior to entering the Child Support world, she served as an HR Manager for a private company for 5 years. She earned a bachelor’s degree in Psychology from Liberty University. She is also a certified Life Coach and does coaching sessions weekly in the evenings. Crystal fosters positivity within her department and strives for all to reach their full potential.
She loves spending time with her husband David, their boys and their families. She loves being a Gigi most of all.
Jennifer has been employed with Forsyth County DSS since 2002 and has over nineteen years combined experience in Economic Services and Child Support. She has played several different roles in the agency including: income maintenance caseworker, child support agent, senior child support agent/trainer, child support supervisor, and economic services supervisor. She transitioned back to Child Support in February of 2016, and she is thoroughly enjoying this chapter in her career as Division Director. Jennifer graduated from UNC – Chapel Hill with a B.A. in Psychology. She currently serves on the Forsyth County Re-entry Council, and she heads her county’s Incarcerated NCP Project. Jennifer enjoys bird-watching and spending time with her husband, Nick, and their two children, Carson Nicholas (2012) and Carter Elizabeth (2014).
Geri R. Ruzage
Geri served in the United States Air Force from 1984-1994. She is a 1997 graduate of Seattle University Law School. She has been employed with the Durham Public Defenders Office 2000 and has served as the Durham Senior County Attorney 2002-present.
Whitley obtained her Associates Degree in Business Administration from Southwestern Community College in 2008. She is currently attending Western Carolina University to obtain her bachelor’s degree in Business Administration and Law.
Whitley began her career in Human Services in 2009 where she worked for the Department of Social Services as a Child Support Agent. During that time, she assisted in transitioning their Child Support program from being a state ran program to being a county ran program.
In 2012 Whitley came on board with 1 Family Services in Indian Country, LLC and that is where she continues to expand her career. Since working for 1 Family Services in Indian Country, LLC she has been a part of the team that tested and implemented the new Tribal Child Support software programs, wrote and implemented policies and procedures to develop a Tribal Payment Center, and wrote and implemented policies and procedures to develop a Tribal Representative Payee Program. Whitley currently holds the title of Assistant Director and oversees the Tribal Payment Center, Tribal Representative Payee Program, and DNA Enrollment Department.
With 1 Family Services in Indian Country, LLC, Whitley also implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions; improving performance. She identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorized and labeling. She recommends actions by analyzing and interpreting data and making comparative analyses, studying proposed changes in methods and materials. Whitley’s career has been dedicated to ensuring that the public receives the best services possible while federal guidelines and regulations are being followed. Whitley enjoys spending time with her husband and their amazing 7-year-old daughter. As a family they like to do anything outdoors, from kayaking to mountain biking.
Paula Finchum has worked in Child Support in Moore County for 28 years and currently holds the position of Lead Establishment Agent. Paula started in the customer service unit and throughout her 28 years she has also worked initiate, locate, enforcement and interstate establishment caseloads. She is a valued resource to the Moore County Community and beyond. Paula has served on the NCCSC Board of Directors since 2018 and has enjoyed getting to know other members of the child support community.
Paula is a certified Paralegal. She and her husband Neal have been married for 26 years. They share a 20-year-old son, Logan who is currently attending East Carolina University pursuing a Bachelor of Science Degree in Nursing. She keeps her co-workers happy with her delicious baking skills — especially her peanut butter chocolate cake.
James McQueen earned a Bachelor of Science from Campbell University in 1994. After school and on his path to finding home in Child Support, he made employment stops at Laboratory Corporation of America Holdings (Roche Biomedical at the time), Richmond County Schools, and WestPoint Stevens-Wagram, NC. James finally found a place to call home at Scotland County DSS as a Child Support Enforcement Agent in 2001. From 2001 to 2016, he served many roles in Scotland County including Agent II, Lead Agent, Supervisor, and Program Administrator. In 2016, he ventured to work with NC Child Support as the Assistant Chief of Fiscal Operations, and in 2018 accepted the role of Child Support Director in Cumberland County. James enjoys playing Candy Crush, home renovation projects, and vacation time with family. In 1995, he married his high school sweetheart, and they have one son. James is a laid-back guy who lives by the motto that no matter what happens “it’ll get better.”
Andra Robinson has served nearly 20 years with North Carolina Child Support.
During this time, she has gained experience in Establishment, Enforcement, and Intergovernmental Child Support. She is currently employed with the Cabarrus County Child Support Enforcement Agency as an Intergovernmental Child Support Agent. She also serves on the Cabarrus County Diversity, Equity, and Inclusion Committee, as well as the Wellness Committee. She is a native North Carolinian and earned her BA degree in Management at the University of North Carolina Chapel Hill.
Teresa Clifton is the Customer Service Manager at the labcorp DNA Identification Testing Division in Burlington NC where she leads the DNA Customer Service and Account Management teams responsible for servicing government, state, and county agencies as well as private client DNA relationship testing needs. Teresa’s thirty plus years at labcorp has been working in the DNA division where she continues to demonstrate proven leadership, organizational and customer relations skills, and lead process improvement efforts.
Teresa joined NCCSC as a board member in early 2021 and states “ Joining the North Carolina Child Support Council Board during a pandemic time has been unique, thought-provoking, and affords me the opportunity to continue my journey and labcorp mission of Improving health and Improving lives. I came to the board earlier this year in February 2021 to fill a recently vacated seat where board members were already established for the term. Attending meetings remotely, the absence of in-person interaction with fellow board members, while volunteering to serve on a committee to plan our first virtual conference has definitely stretched my limits! I look forward to rising and meeting my board member responsibilities! My belief is ‘Act as if what you do makes a difference. It does’. Thanks for the opportunity!”
Teresa enjoys traveling and spending time with family, she has a daughter, a son, three grandkids whom she adores, and a host of other relatives and friends.