Board Of Executives

President – Sonya Scott

Sonya Scott serves is a Program Administrator with the Pitt County Department of Social Services.  Sonya began her career with Durham County Department of Social Services as an Administrative Assistant in November 1995 after graduating from the University of North Carolina at Chapel Hill.  She then worked with Wilson County Department of Social Services for 2 years.  She began working with Pitt County Department of Social Services in November 1998.  She has 22 years of service with the Child Support Program and a total of 26 years with Social Services.  She has worked in all child support program levels as well as an Income Maintenance caseworker. During her 22 tenure in the Child Support Program, she has always been a member of the North Carolina Child Support Council.  She and her husband, John, have been happily married for 10 years and has one daughter, Zaria.  Sonya enjoys shopping and spending time with her family.

Astra

1st Vice President – Astra Wilson-Kirksey

Astra W. Kirksey is a Program Administrator with the State of North Carolina Child Support Services Program.  Astra is responsible for the System and User Support team at the Central Office. She oversees functionality updates, enhancement and maintenance projects for the Automated Collection and Tracking System (ACTS), the North Carolina Child Support statewide system.  She ensures the security and access to systems used by child support services is provided to individuals that have a “need to know” and not “I want to know” request.

Astra has over 25 years of experience in the field of child support either working directly with the program or contractually.

Veronica Pinion

2nd Vice President - Veronica Pinion

Veronica Pinion is a proud wife to a retired Marine, proud mom to 5 crazy kids and 3 English bulldogs. Her kids ages range from 20 years old down to 12 years old. She like the rest of us are learning teach our children through a pandemic. When not working, attending a marching band competition, child’s sport event, she is enjoying her flowers and gardening. Veronica has been in child support for just a little over 14 years and has always been with Onslow County Child Support. She started out as the court liaison, a position that had been vacant for some time. She worked to get the position back on track and put procedures in place to track order locations. Once a case manager positioned became available, she stretched her knowledge and moved into establishment intake, where she spend about 2 years. Once an initiating interstate position opened, she moved into working out puzzles and striving to get assistance for the intergovernmental orders.  She was able to spend almost 2 years in the intergovernmental position when the establishment judicial worker was being transferred due to the military. Veronica moved to the establishment judicial position where she remained for her next 4 years. For the next couple years, she worked in the enforcement and responding intergovernmental cases until she was able to achieve a supervisor position. As we all know in child support, just when we are settled more changes come. People move and get promoted and new positions become available. Veronica was appointed the project manager position in November 2019 for Onslow Child Support. Since being in child support Veronica has held various positions, with varying job duties. She is always seeking out opportunities to assist with training new hires and to help the child support program. Veronica sat on the child support board from 2012 through 2014. She has been a part of the scholarship committees, assisted with moderating, handing out presenter gifts for conference, was brave enough once to be a presenter and currently assists on the newsletter committee. Since Veronica has become project manager, she has participated with ERICSA for their IJ Fair virtual training as well as moderated the chat room for questions during the IJ Fair. Veronica is very much looking forward to being a part of the board as we move North Carolina into the way of pandemic conferences.

Carrie

Secretary - CARRIE LEONARD

Carrie Leonard’s child support career began as an intern, the summer of 2001, while attending Catawba College.  She began full-time employment with the Child Support Program January 2003. She has experience working as a case manager in the areas of establishment, enforcement, and interstate caseloads and is currently the Lead Agent/Trainer on staff for Rowan County. In 2013, Carrie received the NC Regional Employee of the Year Award. She has served as a member of the North Carolina Child Support Council Board of Directors since 2019 and is currently serving on the Executive Board as Secretary.

Renee Davis-Jones

Treasurer - Renee Davis-Jones

Renee Davis-Jones is a graduate of North Carolina Central University. She began her career with SMI (Systems and Methods Inc) researching unidentified payments in 1999.  Later that year she began working with Wake County Human Services as a case manager.  She is currently employed with the Pitt County Child Support program, where she has worked as the Enforcement Supervisor since February 2002.  She actively served on the J2E Collections committee for two years.  Renee became member of the North Carolina Child Support Council in 1999 and has worked diligently on various committees since 2002.  She was elected to the Board of Directors for the NCCSC in 2009.  She served two consecutive terms.  While serving, she was chairperson of the following committees at various times: Scholarship, Door Prize, General Fund/Raffle, and Entertainment.  She also served on the Executive Board as Treasurer of the Council from 2012-2015.  Once rotating off the board Renee continued to serve on the Scholarship, Raffle, and Door Prize committee. She was an active participate of the Fatherhood Committee in Pitt County until the available funds were exhausted. Renee was reelected to the Board in 2017 and currently serves on the Executive Board as Secretary. She is also chairperson of Charity Functions/Raffle and the Sponsorship Committees.  Renee has been married to Riddick for 20 years and is the mother of four children. She loves spending time with her family and proud to be called “Nana” by her four grandkids, Gabriel, Maddison, TyAngel and Calvin.

Immediate Past President - Alden P. Miller

Alden has worked in the North Carolina Child Support Program for over 27 years. Most recently as the Program Manager for the NC Consortium, consisting of four full-service offices serving Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Pasquotank and Perquimans Counties. He has worked in all program service areas from customer service to Program Manager. He is a “hands on” person and is always willing to assist anyone in any of his offices or any other. He is dedicated to delivering the best possible Child Support Services. He has participated in numerous North Carolina Child Support Council Workshops, Meetings and Trainings. In 2015 he was elected to the NC Child Support Council Board of Directors. In addition to normal Board duties, he served as chairperson of the Equipment and Curriculum committees. In 2019 he was elected President and continues serving in that position.  
Alden is from Elizabeth City NC. A 1990 NC State University graduate with a BS in Political Science. He and his wife Karen have been happily married for over 23 years and have one son, Kyle. His hobbies are cooking, gardening, building/restoring things and almost any outdoor activity (emphasis on “cooking”).

Ex Officio - Carla West

As the Senior Director for Economic Security for the North Carolina Department of Health and Human Services, Division of Social Services, Carla West is charged with integrating and improving access to person-centered services towards self-sufficiency and improved well-being of individuals and families in North Carolina. Carla oversees the Economic Services Programs, including Temporary Assistance for Needy Families (TANF), Food and Nutrition Services (FNS), Refugee Assistance, and Energy Programs. Carla also serves as the IV-D Director for the North Carolina Child Support Program providing leadership in directing, planning, and evaluating multiple programs within a complex, integrated service delivery system. With more than 25 years of experience, Carla has worked in virtually all levels of operations, from line staff, supervision, training and quality control, to project management. She is a firm believer in trying things without fear of failure and strives to live a life of purpose.

Carla is a past president of the Eastern Regional Interstate Child Support Association (ERICSA) and currently serves on ERICSA’s Honorary Board. She also serves on the board for the National Child Support Enforcement Association (NCSEA), the Board for the North Carolina Council on Developmental Disabilities, the co-chair for NCSEA’s Child Support CommuniQue (CSQ) publication, the co-chair of the Systems and Data Analytics Workgroup for the National Council of Child Support Directors (NCCSD), and as an ex-officio board member of the North Carolina Child Support Council. Carla has an M.B.A. and a B.S. in Business Management from Bellevue University.

Rosanne Wiley-Hayes - Interim Director

Rosanne Wiley-Hayes is currently the Deputy Director of Child Support for Guilford County and is serving as the Interim Director.   She started her career in Child Support with Forsyth County in April of 2012.   She began as an office specialist and then became an establishment agent.  She was later promoted to the office specialist supervisor and was then promoted to the supervisor for a specialized unit comprised of Intergovernmental, foster care and lead agent/training staff.  She worked with Forsyth County’s Child Support for six years.  In October of 2018, she began working with Guilford County’s Child Support office as the Establishment/Intergovernmental unit supervisor.  She was later promoted to the program manager of the High Point office in Guildford County. Rosanne has been a member of the Child Support Council sporadically throughout her tenure with Child Support and served one year on the Curriculum committee.  Rosanne’s prior work experience includes 12 years of Banking Call Center Customer Sales and Service representative and supervision. 

 

Rosanne is married and has three daughters ages 13, 7 and 2.  She resides with her family in the city of Winston-Salem, NC.  Rosanne loves to read and sing whenever she can.  Rosanne is also the founder of Courage2Heal, where she pours into the lives of others to identify, overcome and heal from past hurts.  Rosanne has a passion for motivating and developing others within and outside of the workplace. 

Jennifer Crudo Allen

Jennifer began her career at Richmond County Child Support in 1993 as an Office Assistant.  She transitioned to County Government in 2010.  Jennifer has spent her 28-year child support career in Richmond County.  She has worked in all child support program areas and is currently the Supervisor.  During her career she has been a member of the NC Child Support Council, Richmond County Leadership and Management, NC Envisioning Committee, and she participants in community outreach programs.  Jennifer is happily married to Damond, they adore their six beautiful grandchildren ages 14 to 1 month.  Jennifer is a member of the Autism Society with Autism Awareness being her passion as her family navigates the autism world with their sweet granddaughter, Sadie.  When not spending time with her beautiful family, Jennifer loves traveling with her husband.

Renea Stewart

Renea Stewart has worked in the North Carolina Child Support Program for over 27 years, which includes time in Wake County, Johnston County and the CSE State office.  She has worked in several areas of child support program, from administrative support, Case Manager, Trainer, Supervisor and currently she is the Information Technology Specialist for Wake County Child Support.  She believes in doing the work and strives to work hand in hand everyday with staff at Wake CSE to get things done.  She has felt this way since her first interaction with the child support program back in 1985, as she was a client for over 17 years.
Renea graduated from Wake Tech with an AAS in Business Computer Program, Meredith College with a BS in Computer Information System, and Johnston Community College with both an AAS in Paralegal Technology and AAS in Business Administration.  
Renea is a mother of two boys Terrence, who died in 2004 and Kendall who is currently 28 years old.  Renea is also the proud grandmother of her 2 year old granddaughter, Addison.  
As a legacy to her sons, both Terrence and Kendall, Renea wants to have an impact on the children of North Carolina as the child support program played an important part in her sons’ lives.  Every child deserves to receive the financial support they need to survive in this world.  Her hope is that she can play some part in doing just that.

Beverly Wright

Beverly is a child support professional with more than 25 years’ experience in the field.  Beverly began her child support career in 1992 in Cabarrus County as an Enforcement Agent. After serving in that role for four years, she started her private sector child support career working as a contractor on the ACTS Project. As part of the ACTS Project, Beverly developed training curricula and provided onsite ACTS training to numerous counties across the state. After ACTS, she continued her private sector career working on child support projects in Michigan, Idaho and Maryland. In Maryland, she served as President of the Maryland Joint Child Support Council for four years.
Beverly has 13 plus years managing and overseeing child support operations with the last six years focused on SDU operations. In her current role as SMI’s Assistant Vice President, Child Support Services Division, she provides leadership and direction for SMI’s SDU operations in Connecticut, the District of Columbia, Georgia, Massachusetts, Maryland, North Carolina, Rhode Island, and West Virginia.

Beverly grew up High Point, N.C. and earned her B.S. degree from UNC – Chapel Hill, where she is a lifetime member of the General Alumni Association. Beverly’s favorite hobbies are shopping and watching HGTV.

Crystal Clark

Crystal  started her career in Child Support in July of 2000. She has served  in many areas of the Child Support realm , and in 2016 was promoted to the Program Manager.  Prior to entering the Child Support world, she served as an HR Manager for a private company for 5 years. She  earned  a bachelor’s degree in Psychology from Liberty University. She is also a certified Life Coach and does coaching sessions weekly in the evenings. Crystal fosters positivity within her  department and strives for all  to  reach their full potential. 
She loves spending time with her husband David, their boys and their families. She loves being a Gigi most of all.

Jennifer Tubbs

Jennifer has been employed with Forsyth County DSS since 2002 and has over nineteen years combined experience in Economic Services and Child Support.  She has played several different roles in the agency including:  income maintenance caseworker, child support agent, senior child support agent/trainer, child support supervisor, and economic services supervisor.  She transitioned back to Child Support in February of 2016, and she is thoroughly enjoying this chapter in her career as Division Director.  Jennifer graduated from UNC – Chapel Hill with a B.A. in Psychology.  She currently serves on the Forsyth County Re-entry Council, and she heads her county’s Incarcerated NCP Project. Jennifer enjoys bird-watching and spending time with her husband, Nick, and their two children, Carson Nicholas (2012) and Carter Elizabeth (2014).

Geri R. Ruzage

Geri served in the United States Air Force from 1984-1994. She is a 1997 graduate of Seattle University Law School. She has been employed with the  Durham Public Defenders Office 2000 and has served as the Durham Senior County Attorney 2002-present.

Whitley Smith

Whitley obtained her Associates Degree in Business Administration from Southwestern Community College in 2008. She is currently attending Western Carolina University to obtain her bachelor’s degree in Business Administration and Law. 
Whitley began her career in Human Services in 2009 where she worked for the Department of Social Services as a Child Support Agent. During that time, she assisted in transitioning their Child Support program from being a state ran program to being a county ran program. 
In 2012 Whitley came on board with 1 Family Services in Indian Country, LLC and that is where she continues to expand her career. Since working for 1 Family Services in Indian Country, LLC she has been a part of the team that tested and implemented the new Tribal Child Support software programs, wrote and implemented policies and procedures to develop a Tribal Payment Center, and wrote and implemented policies and procedures to develop a Tribal Representative Payee Program. Whitley currently holds the title of Assistant Director and oversees the Tribal Payment Center, Tribal Representative Payee Program, and DNA Enrollment Department. 
With 1 Family Services in Indian Country, LLC, Whitley also implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions; improving performance. She identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorized and labeling. She recommends actions by analyzing and interpreting data and making comparative analyses, studying proposed changes in methods and materials. Whitley’s career has been dedicated to ensuring that the public receives the best services possible while federal guidelines and regulations are being followed. Whitley enjoys spending time with her husband and their amazing 7-year-old daughter. As a family they like to do anything outdoors, from kayaking to mountain biking.

Paula Finchum

Paula Finchum has worked in Child Support in Moore County for 28 years and currently holds the position of Lead Establishment Agent. Paula started in the customer service unit and throughout her 28 years she has also worked initiate, locate, enforcement and interstate establishment caseloads. She is a valued resource to the Moore County Community and beyond.  Paula has served on the NCCSC Board of Directors since 2018 and has enjoyed getting to know other members of the child support community.

Paula is a certified Paralegal. She and her husband Neal have been married for 26 years. They share a 20-year-old son, Logan who is currently attending East Carolina University pursuing a Bachelor of Science Degree in Nursing. She keeps her co-workers happy with her delicious baking skills — especially her peanut butter chocolate cake.

Tammy Pearson

Tammy Pearson has worked in the North Carolina Child Support Program 22 years. Tammy has worked in virtually all levels of child support; from doing customer service to Supervising Establishment and Enforcement. 

Tammy has been working for Young Williams for 11 years. She is the current North Carolina Manager overseeing 15 counties.

Tammy serves on numerous boards and committees in North Carolina. Tammy currently serves as a member of the North Carolina Child Support Council board of directors and was the 2014 President for the Board of Directors.  In 2016 Tammy received NC Child Support Services Employee of the year award.
Tammy received her MBA and BA in Business with a concentration in Management from the University of Phoenix and received her Associates Degree in Applied Science Business Administration from Asheville-Buncombe Technical College. In 2016 Tammy received her HR certification from e-Cornell online training. 
Tammy has been married for 33 years to a veteran of the United States Army Reserves. She is the proud mother of twin sons, 32 years of age and both are teachers. Tammy is very proud to now be called Mimi to her two beautiful granddaughters, Georgia-Mae Louise and Summer Leigh.

Tammy is committed to improving the lives of children everywhere.

James McQueen

James McQueen earned a Bachelor of Science from Campbell University in 1994.  After school and on his path to finding home in Child Support, he made employment stops at Laboratory Corporation of America Holdings (Roche Biomedical at the time), Richmond County Schools, and WestPoint Stevens-Wagram, NC.  James finally found a place to call home at Scotland County DSS as a Child Support Enforcement Agent in 2001.  From 2001 to 2016, he served many roles in Scotland County including Agent II, Lead Agent, Supervisor, and Program Administrator.  In 2016, he ventured to work with NC Child Support as the Assistant Chief of Fiscal Operations, and in 2018 accepted the role of Child Support Director in Cumberland County.  James enjoys playing Candy Crush, home renovation projects, and vacation time with family.  In 1995, he married his high school sweetheart, and they have one son.  James is a laid-back guy who lives by the motto that no matter what happens “it’ll get better.”

Andra Robinson

Andra Robinson has served nearly 20 years with North Carolina Child Support.

During this time, she has gained experience in Establishment, Enforcement, and Intergovernmental Child Support. She is currently employed with the Cabarrus County Child Support Enforcement Agency as an Intergovernmental Child Support Agent. She also serves on the Cabarrus County Diversity, Equity, and Inclusion Committee, as well as the Wellness Committee. She is a native North Carolinian and earned her BA degree in Management at the University of North Carolina  Chapel Hill.

Teresa Clifton

Teresa Clifton is the Customer Service Manager at the labcorp DNA Identification Testing Division in Burlington NC where she leads the DNA Customer Service and Account Management teams responsible for servicing government, state, and county agencies as well as private client DNA relationship testing needs.  Teresa’s thirty plus years at labcorp has been working in the DNA division where she continues to demonstrate proven leadership, organizational and customer relations skills, and lead process improvement efforts.   
Teresa joined NCCSC as a board member in early 2021 and states “ Joining the North Carolina Child Support Council Board during a pandemic time  has been unique, thought-provoking, and affords me the opportunity to continue my journey and labcorp mission of Improving health and Improving lives.  I came to the board earlier this year in February 2021 to fill a recently vacated seat where board members were already established for the term.  Attending meetings remotely, the absence of in-person interaction with fellow board members, while volunteering to serve on a committee to plan our first virtual conference has definitely stretched my limits!  I look forward to rising and meeting my board member responsibilities!  My belief is ‘Act as if what you do makes a difference.  It does’.  Thanks for the opportunity!”       
Teresa enjoys traveling and spending time with family, she has a daughter, a son, three grandkids whom she adores, and a host of other relatives and friends.

Rosanne Wiley

Rosanne Wiley-Hayes

Rosanne Wiley-Hayes started her career in Child Support with Forsyth County in April of 2012.   She began as an office specialist and then became an establishment agent.  She was later promoted to the office specialist supervisor and was then promoted to the supervisor for a specialized unit comprised of Intergovernmental, foster care and lead agent/training staff.  She worked with Forsyth County’s Child Support for six years.  In October of 2018, she began working with Guilford County’s Child Support office as the Establishment/Intergovernmental unit supervisor.  She was later promoted to the program manager of the High Point office in Guildford County.  Rosanne is currently the Deputy Director of Child Support for Guilford County and is serving as the Interim Director.  Rosanne has been a member of the Child Support Council sporadically throughout her tenure with Child Support and served one year on the Curriculum committee.  Rosanne’s prior work experience includes 12 years of Banking Call Center Customer Sales and Service representative and supervision.  

Rosanne is married and has three daughters ages 13, 7 and 2.  She resides with her family in the city of Winston-Salem, NC.  Rosanne loves to read and sing whenever she can.  Rosanne is also the founder of Courage2Heal, where she pours into the lives of others to identify, overcome and heal from past hurts.  Rosanne has a passion for motivating and developing others within and outside of the workplace.  


Not pictured: 

Sherri Sellars

Corey Stewart

Rosanne Wiley-Hayes

Past Presidents

 

1st

1982-1983

James Leo Carr

2nd

1983-1984

Timothy S. Kincaid

3rd

1984-1985

Cliff Duke

4th

1985-1986

William S. Lockamy

5th

1986-1987

J. Ray Elinburg

6th

1987-1988

Representative

Anne C. Barnes

7th

1988-1989

Janet Sparks

8th

1989-1990

Daniel Becker

9th

1990-1991

Michael L. Adams

10th

1991-1992

Hobert L. Freeman

11th

1992-1993

John Taylor

12th

1993-1994

Jim Henderson

13th

1994-1995

Dan Pickett

14th

1995-1996

Elizabeth Harris

15th

1996-1997

Barry Miller

16th

1997-1998

John Jablonski

17th

1998-1999

J. Randall McWaters

18th

1999-2000

Cindy Wilson

19th

2000-2001

Kathryn S. Foley

20th

2001-2002

Paula Blount

21st

2002-2003

Lillian Overton

22nd

2003-2004

Steve Garrison

23rd

2004-2005

Judge Kristin Ruth

24th

2005-2006

Angela Talley

25th

2006 – 2007

Tony C. Dalton

26th

2007-2008

Alice B. McCoy

27th

Angela Craig

(No Conference Held)

27th

2009-2010

Angela Craig

28th

2010-2011

Melinda Cope

29th

2011-2012

Pat Stone-Smith

30th

2012-2013

Susan Dillon

31st

2013-2014

Tammy Pearson

32nd

2014-2015

Cynthia Crudup

33rd

2015-2016

Alyssa Harrell

34th

2016-2017

Linda Flick

35th

2017-2018

Marcus Howard

36th

2018-2019

Pam Jenkins

37th

Alden Miller

(No Conference Held)

37th

2019-2021

Alden Miller

38th

2021-2022

Sonya Scott